Frauds & scams

Anybody can be a target for a fraud or scam, so it’s important to know the signs of when you’re being misled. Here are some tips on how to protect yourself and your money from people impersonating Manitoba Hydro.


Types of frauds and scams

Door-to-door

Door-to-door scams are when someone comes to your home impersonating Manitoba Hydro. Before you let them in, ask for their name and identification card. Our employees will:

  • have an official ID card with their name and photo
  • approach you in a professional and courteous manner
  • take the time to confirm their identities for your safety
  • will not pressure you to allow them into your home
  • will never try to sell you any product or service

Email

An email scam usually looks like a fake energy bill with an outstanding balance. If you receive one:

  • Do not reply to the email.
  • Avoid clicking on any links.
  • Never give any personal or payment information via email.
  • Check your balance and payment options in your online account.

Phone calls & text messages

Phone and text scams usually sound like the scammer is from Manitoba Hydro and that your account is in arrears and needs to be paid. While we may call you for a variety of reasons (including overdue bill reminders), we don’t:

  • Accept payment over the phone.
  • Take PayPal, money transfers or credit card payments.
  • Make cold calls to sell products or services.

If you’re unsure if a caller is really us, hang up the phone and call us: 1-888-624-9376. You can also check your online account to see if you have an overdue bill. If you need to pay your bill, see all available payment options.



Protect yourself with an online account

The best way to avoid falling for a fraud or scam is to set up an online account with us.

You’ll be able to see your account balance, get outage and payment notifications and submit meter readings in a secure environment.

Open an online account

Reporting frauds & scams

If you’ve had a visit, call or message from someone who’s impersonating Manitoba Hydro and attempting to get personal or banking information, report it to us.

The data we collect will help us investigate scams and fraudulent activity.

Report frauds & scams