If you're behind on paying your energy bills, we’re here to help. There are several options available to get you back on track, reduce your energy costs, and avoid disconnection of your service.
Get help right away
From one-off assistance programs to long-term payment plans, we have a financial solution that’s right for you. Explore the list below to see what works best for your specific situation.
Payment Arrangement
Give yourself some extra time to pay off your balance by setting up pre-scheduled weekly, bi-weekly or monthly payments.
Neighbours Helping Neighbours
Access one-time emergency funding designed for low-income customers facing service interruption or disconnection.
Customer Arrears Assistance Plan
Contact us to set up an easy-to-manage plan that lets you bundle your overdue amount and current charges into a single monthly payment to help pay off your balance.
Other options
Equal Payment Plan
A specialized service that allows you to spread equalized payments over the year. This helps to avoid higher bills in colder months and aids in budgeting.
Home Energy Efficiency Loan
If your account is in good standing, consider energy efficiency upgrades to your home and adding the cost to your energy bill with affordable financing. This helps to reduce your overall bill to make ongoing payments easier.
Help with rent
Low-income renters can get ongoing help to pay for their rent or utilities through the provincial government with Rent Assist. If it is a temporary challenge, apply for a no-interest loan through the Manitoba Non-Profit Housing Association’s Manitoba Rent Relief Fund.
Energy efficiency upgrades
Free and subsidized energy efficiency upgrades for income-qualifying households. For more information about Efficiency Manitoba’s Energy Efficiency Assistance Program, visit Efficiency Manitoba’s website.
What to do if your service is limited or disconnected
If you have an outstanding balance and aren’t able to make a payment, contact us right away. We'll work with you to make sure your energy services continue to flow. Without a full payment or a payment arrangement from us, you could face disconnection. That could take up to 72 hours (about three days) to restore and cost you $70-$100 plus GST to reinstate.