Pre-authorized Payment Plan

Make paying for your energy service easier with our Pre-authorized Payment Plan. This convenient option automatically withdraws the amount of your bill on its due date from your bank account. You’re eligible for the program if you’re a Manitoba Hydro customer and your account is up to date on payments.

How to apply

Setting up a Pre-authorized Payment Plan is easy. Log in to your online account and go to “Billing,” select “Pre-authorized Payment Plan” and click “Apply.” You’ll need your banking information to get started.

Log in to your online account


Thumbnail for video: “How to set up Pre-authorized Payments”.

How to set up Pre-authorized Payments

If you have trouble, watch this step-by-step tutorial.

Play video: “How to set up Pre-authorized Payments”. (1:19)

If you don’t have an online account


Account changes

  • If you changed banks, update your banking details through your online account or send a scanned image of a void cheque to PAPP@hydro.mb.ca.
  • If you're moving within Manitoba but your banking information is not changing, your Manitoba Hydro account will update with your new address and with the same banking information. Your payment withdrawal date may change based on the timing of your move.
  • If you need a few extra days to pay your bill or change the amount being withdrawn, call 1-888-MB-HYDRO at least three business days before the due date. Any outstanding balances will be included on your next bill and will be withdrawn on the due date listed. Balances of $20 or more are subject to a late payment charge.
  • If there’s not enough money in your bank account, a second attempt will be made in five to 10 business days. If the second attempt fails, we’ll send you a written notice and charge a $20 non-sufficient funds (NSF) fee, along with any applicable late payment charges. Your financial institution may also charge you NSF fees for each attempted withdrawal. If you have NSF fees with us two months in a row, your pre-authorized payments will be cancelled.
  • You can cancel your Pre-authorized Payment Plan at any time through your online account or by contacting us, as long as you provide notice at least one day in advance. However, if there’s more than one authorized signature on your bank account, you must cancel in writing and all parties must sign.