Start, stop or move service

Sign into your online account, visit the “Services” page, and choose “Transfer service” or “Stop service”.

• Watch a video on how to transfer or stop service online

Your billing starts on the day you get possession of your new property. If you’re moving from a rental property, you’re responsible for paying energy bills from the day you receive the keys until the day you return them to the landlord.

Your account number will change when you move into your new place. Make sure your bank knows your new account number.

If you are a commercial customer you may need to pay a security deposit.

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I’m looking for something else.

Stop or transfer your service online.

• Watch a video on how to transfer or stop service online

Your billing starts on the day you get possession of your new property. If you’re moving from a rental property, you’re responsible for paying energy bills from the day you receive the keys until the day you return them to the landlord.

If you are a commercial customer you may need to pay a security deposit.

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I’m looking for something else.

To get a new service connection (such as putting in electrical or natural gas service where it wasn’t before), you’ll need to apply for service first.

If you are a commercial customer you may need to pay a security deposit.

Welcome and congratulations! The first step is to start service and create your account. This typically takes two weeks to process after your moving date and can be longer in early fall. You’ll get a registration email once it’s processed.

• Watch a video on how to start service online

Your billing starts on the day you get possession of your new property. If you’re moving from a rental property, you’re responsible for paying energy bills from the day you receive the keys until the day you return them to the landlord.

If you are a commercial customer you may need to pay a security deposit.

If you have another property to add to your account, sign into your online account, visit the “Services” page, and choose “Start service,”. This typically takes two weeks to process (it can be longer in the fall) and you’ll get a registration email when it’s done.

To get a new service connection (such as putting in electrical or natural gas service where it wasn’t before), you’ll need to apply for service first.

Sign into your online account, visit the “Services” page, and choose “Stop service”. It typically takes two weeks to close an account after your move-out date (it can take longer in the fall) and once processed you will receive a final bill.

Request removal of your electrical and/or natural gas service and/or meter(s) when it is no longer required (for example, moving or demolishing a building).

Request a temporary service disconnection if you need your electricity and/or natural gas temporarily disconnected for safety reasons (example: doing renovations like siding projects, foundation repairs, or other construction projects).

Register your rental property online, view estimated Equal Payment Plan (EPP) amounts and disconnections, initiate move-in and move-out information, and enter final and initial meter readings with Landlord Express.

Please contact us at 204-480-5900 or Toll-free 1-888-624-9376 and speak to a customer service representative.