May 4 online forms deleted

Did you or someone you know fill out an online service application or request on Thursday, May 4 between 8:45 a.m. and 1:30 p.m. through the Manitoba Hydro website? Unfortunately, a technical issue may have deleted your application.

The problem was an isolated incident and immediately addressed. It was caused by an internal server upgrade, and not a cyber-attack so no personal or project information was compromised.

If you were one of the customers who submitted a form related to one of the areas below during that time, please resubmit your application form.

• Service and lighting applications (including Residential Service application, Commercial service application, Temporary service disconnection, Service removal request)
• Permits and inspections (including Self wire application, Hot Dig application, Structure Move Clearance request)
• Tree trimming
• Damage claims
• Accessibility requests
• Landlord Express requests

How do I know if my application/request was affected?

If you have your confirmation ID number provided when you submitted the application, you can check it against the list below.

• If your confirmation number is on that list, then you will have to resubmit your information.
• If your confirmation number is NOT on the list, then your application was not affected, and no action is required.

If you do not have your confirmation number but submitted a service request to one of the affected forms during that period, we request that you resubmit your application preemptively to ensure it is received by Manitoba Hydro.

We know this is inconvenient and appreciate your help.

List of affected (deleted) application/request forms

If your confirmation number appears below, you will need to resubmit the application/request to Manitoba Hydro. Use the links above to navigate to the correct form.