Manitoba Hydro advises that some online services will be unavailable Saturday, October 5th as the utility upgrades some of its internal systems.
Website self-service transactions will be unavailable including customer account functions such as billing and submitting a meter reading, online power outage reporting and the utility’s outage map. In addition, the Manitoba Hydro app will be offline on Saturday, October 5th.
Customers can still report power outages at 1-888-624-9376. Manitoba Hydro’s customer contact centre will be available Saturday to take calls. As a safety reminder, if you see downed lines stay 10 metres away and call 911. And if you smell natural gas, leave the area, and call 911 immediately.
There will be no effect on other Manitoba Hydro electrical and gas services, and crews will be responding to emergencies, power outages and other calls as usual.
“We appreciate the impact this online service disruption may have on our customers, and we thank you for your patience,” said Scott Powell, Director of Corporate Communications for Manitoba Hydro.
“Manitoba Hydro is continually seeking to improve our customer service levels, and this work is key to those efforts.”
For more information, please contact:
Peter Chura, Media Relations Officer
431-323-4511
pchura@hydro.mb.ca