Due to the interruption in postal service, Manitoba Hydro customers who do not have an online account and normally receive a paper bill in the mail will receive an automated phone call or text message from us to inform them that a new bill has been issued and provide information on how to check their balance.
- For security reasons, Manitoba Hydro will not share account balances in automated messages to customers who do not have an online account.
- Manitoba Hydro will not threaten to immediately disconnect power or demand payment over the phone.
- Manitoba Hydro does not accept credit card payments, Interac e-transfers, cryptocurrency, or phone payment. Never give out personal banking or credit card information.
With the labour disruption at Canada Post delaying delivery of bills there are more opportunities for fraudsters to mislead customers about what they owe, and when and how they should pay.
Scammers will try just about anything to trick people into giving them money or personal information, and that includes posing as Manitoba Hydro employees in calls, texts, emails, even in person.
They may claim that power is about to be disconnected to make it appear urgent that payments be made immediately.
Customers can avoid scammers by talking only to our customer service center at 1 888 MB HYDRO (1-888-624-9376) or set up an online account with their 14-digit Manitoba Hydro account number and postal code.
Customers can pay Manitoba Hydro bills at their financial institution, either online or in person. In northern Manitoba, Northern Stores will continue to collect payments as normal.
For more information, please contact:
Peter Chura, Media Relations Officer
431-323-4511
pchura@hydro.mb.ca