How to request service removal

Step 1

Online application

This step may take: 3–5 business days to process your completed application.

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Gather all required information and supporting documents before you start the online request.

You must include all of the following:

• meter number(s);
• proposed meter removal date (billing is stopped);
• proposed service removal date (must happen prior to demolition).

Step 2

Planning and site preparation

This step may take: 30–90 days depending on the scope and type of the work.

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During this step, we will schedule removal of all requested meters, service, and equipment. Simple service removals are usually completed 30 to 90 days from the proposed request date. Your meter may be removed within 30 days of the requested date.

We will inspect your site for readiness and contact Click Before You Dig MB and other utilities before we begin.

The site must:

• have all trees, equipment, and garbage removed from the area.

Step 3

Service/meter removal

This step may take: 30–90 days to remove your meter and service.

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If the meter is not accessible to our crews, you must meet them on-site.

We may need to temporarily disconnect or alter your services. Charges may apply if your site requirement needs alterations.

For natural gas service, we disconnect the line at the point where it enters your property.

For electric service, we remove the service wires between the building and our source.

Once this work is complete, your service(s) will have been removed.

If the premises are located in the City of Winnipeg, we notify them that the work is complete. The City of Winnipeg must receive our notification before they will issue a demolition permit to you.

If you have no immediate plans for natural gas or electric service, yet would like to keep these services, a Basic Monthly charge will be billed to your Manitoba Hydro account.