On your possession date, submit a start service request and create an online account. The process takes around five minutes, and you’ll receive a moving confirmation email once complete.
Locate your meter(s)
Your property will have an electricity meter and possibly a natural gas one as well. They’re typically found outside your home but could also be inside. Because you won’t have an account number at this point, you can submit your initial reading or use the link in your moving confirmation email.
It may take up to 14 days (about two weeks) after your possession date for us to process your move. We’ll email you when your account number is ready, and your online account will automatically update with all your information. You’ll know your move is processed once you get a confirmation email from us.
Your first bill will be coming in the next six weeks.
Watch our video on how to start service
Use your browser to start service as a new customer
