We take having no heat in your home very seriously. If you experience a natural gas outage in the winter months, it is important to be prepared and know what to do:
- stay calm – your home will stay warm for several hours
- save heat by keeping doors and windows closed – dress warmly and in layers
- use a portable electric heater, wood-burning stove or fireplace for supplemental heat
- never use kerosene/propane heaters, camp stoves or barbecues in your home or garage as they can generate dangerous levels of carbon monoxide gas very quickly
When natural gas service is disrupted, we act quickly to restore it. Contact us to address the situation.
Call us at 1-888-624-9376 or TTY at 1-855-287-6809.
When natural gas is restored call us to re-light your natural gas equipment. Do not re-light equipment yourself.