Only new commercial customers are eligible for a security deposit, which is the total of the two highest monthly amounts of consumption at the property within the last 24 months.
You’ll get your deposit back if you keep an excellent customer credit rating (as defined by Manitoba Hydro) and have not gone into 60-day arrears in a five-year period. If you have filed for bankruptcy or creditor protection, your deposit will be held indefinitely.
Your deposit can be waived if you:
- sign up for our Pre-authorized Payment Plan (PAPP), however if a payment is missed on PAPP you will be removed from the program and charged the deposit
- have a letter of guarantee from a recognized bank or credit union–this letter will need to be renewed on an ongoing basis
- have an active personal account with an excellent customer credit rating and sign a personal guarantee form that allows us to transfer an unpaid balance from your commercial account to your personal account
To be eligible for a personal guarantee you must have an active personal account with an excellent customer credit rating; if your personal account closes, the deposit will be applied to your commercial account.
The deposit will not be waived on an account that has been disconnected for non-payment.