How to understand your Equal Payment Plan (EPP) charges

Our Equal Payment Plan (EPP) makes budgeting easier by allowing you to pay your electricity and/or natural gas bills in equal monthly payments. Here’s what it looks like broken down on your bill:

An example of the EPP summary on the paper bill. The table contains columns labelled: Meter number; Beginning of EPP year; Instalments billed; Use; Difference, and End of EPP year.

Instalments billed – The EPP amount you’ve been billed for so far.
Use – The actual cost of energy you used for your electricity and/or natural gas service.
Difference – The difference between your actual energy costs and the EPP instalments billed. The difference will show either a balancing owing or credit.

If you still need help, contact us